Legal
Privacy Policy
This policy describes how Aislewen collects, uses, and protects personal data. Last updated: May 2025.
Our commitment to your privacy
Aislewen takes data protection seriously. We collect only what we need, use it only for the purposes described here, and do not sell or share personal information for commercial gain. This policy explains what we do and how you can exercise your rights.
If you have questions about anything in this policy, please use the contact form.
What data we collect
Information you provide directly
When you fill in our contact form, we collect your name, email address, and any message content you choose to submit. If you provide additional details such as the number of stores you operate, we store that too. This data is collected only when you actively submit it.
Data collected automatically
When you visit our website, certain technical data is collected automatically — including your IP address, browser type, device type, the pages you viewed, and the time of your visit. This is standard for most websites and helps us understand how the site is used. This data is collected via analytics cookies if you have consented to them.
Cookie-related data
Depending on your cookie choices, we or third-party platforms may collect data about your browsing behaviour for analytics or advertising purposes. Full details are in our Cookie Policy.
How we use your data
- To respond to enquiries submitted through our contact form.
- To understand how our website is being used and to improve it over time, using anonymised analytics data where consent has been given.
- To fulfil any obligations that arise from an agreed service engagement.
- To comply with applicable legal obligations.
We do not use personal data for automated decision-making or profiling. We do not send unsolicited marketing communications.
Legal basis for processing
Where you submit a contact form, the legal basis is your consent and our legitimate interest in responding to your enquiry.
Where analytics cookies are active, processing is based on your explicit consent, which you can withdraw at any time via the Cookie Policy page.
Where we are engaged to provide services, processing is based on contractual necessity.
Data sharing and third parties
We do not sell personal data. We may share data with third-party processors where necessary to operate the site or deliver services — for example, analytics platforms or email infrastructure providers. Any such processors are required to handle data securely and in accordance with applicable law.
We may disclose data if required by law or to protect the rights, property, or safety of Aislewen or others.
How we protect your data
- Data in transit is protected using standard TLS encryption.
- Access to personal data is limited to those who need it to respond to your enquiry or deliver agreed services.
- We review our data practices periodically and update them as needed.
- In the event of a data breach, we will notify affected individuals as required by applicable law.
How long we keep your data
Contact form submissions are retained for as long as reasonably necessary to respond to and follow up on enquiries — typically no longer than 24 months. Client data held in connection with an active service engagement is retained for the duration of the engagement and as required by applicable accounting and legal obligations thereafter.
Your rights
Depending on where you are located, you may have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to request correction of inaccurate or incomplete data.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to data portability — to receive your data in a portable format where technically feasible.
- Right to object — to object to processing based on legitimate interests.
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us via the Contact page. We will respond within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.